At RoadCover, our claims process is personal, efficient, and honest. We manage your entire Road Accident Fund (RAF) claim from start to finish, whether you’re a motorist, cyclist, or pedestrian injured by a negligent driver.
We’ve designed it to be transparent and stress-free so you can focus on recovery while we handle the paperwork, evidence, and legal process.
At RoadCover, our claims process is personal, efficient, and honest. We manage your entire Road Accident Fund (RAF) claim from start to finish, whether you’re a motorist, cyclist, or pedestrian injured by a negligent driver. We’ve designed it to be transparent and stress-free so you can focus on recovery while we handle the paperwork, evidence, and legal process.
Report the Incident
Submit Your Claim
Review & Represent
Claim Outcome
Settlement & Resolution
Ensure everyone’s safety first. Take note of the date, time, exact location, and a brief description of how the accident happened. Gather as much evidence as possible, including clear photos of the scene, vehicles, injuries, medical information, as well as any police documents and witness information, if possible.
Contact our claims team immediately on 0860 726 837 or email claims@roadcover.co.za. We’ll personally guide you every step of the way and help you collect the required documentation, including your South African ID or passport, accident details and police report (if available), vehicle or incident specifics, and medical or hospital records if applicable. You don’t need all the documents upfront — our team will help you obtain any missing information.
Our specialists efficiently assess your claim, gather supporting evidence such as medical reports, actuarial reports, and loss of earnings calculations, and prepare a strong submission to the RAF. We manage all communication with the Fund on your behalf.
We keep you updated at every stage with clear, honest communication. Once the RAF has reviewed the claim, we’ll explain the outcome and guide you on any next steps.
When approved, we ensure you receive 100% of your settlement directly, with zero legal fees and no percentage taken. We stay with you until your claim is fully resolved.
